admissions@vislearning.com
Privacy & Policy
VIS Learning, based in Canberra, Australia, is your trusted partner in navigating the complexities of studying in Australia.
At VIS Learning, we value the privacy and security of our clients and users. This Privacy Policy outlines how we collect, use, protect, and disclose personal information when you use our services or visit our website. We are committed to protecting your privacy and complying with all relevant privacy laws.
By engaging with our services or accessing our website, you agree to the terms of this Privacy Policy.
Information We Collect
To provide our services effectively, we collect the following types of information:
- Personal Information: This includes details such as your full name, date of birth, email address, phone number, residential address, nationality, passport information, and emergency contact information.
- Educational Information: This includes your academic background, qualifications, study preferences, school/university details, and related documents.
- Visa Information: This includes visa-related details such as the type of visa, status, and application information.
- Financial Information: This includes payment details necessary for processing tuition fees, service fees, or other related payments.
- Website Data: We may collect information about your device, browser type, IP address, usage data, and cookies when you visit our website.
How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing Services: To help you with educational consultancy, university admissions, visa processing, language training, and related services.
- Communication: To send you important updates, promotional materials, and other relevant information about our services, unless you opt out.
- Processing Payments: To manage transactions related to fees, payments, and invoices associated with the services you receive.
- Improvement of Services: To enhance our website and service offerings, analyze trends, and gather feedback to better serve your needs.
- Legal Compliance: To comply with legal obligations, respond to requests from law enforcement, and protect our rights or the rights of others.
How We Protect Your Information
We implement various security measures to ensure your personal information is protected:
- Encryption: Sensitive data (such as payment details) is encrypted using industry-standard methods during transmission.
- Access Controls: We restrict access to personal information to authorized employees and service providers only.
- Regular Audits: We conduct regular security assessments to ensure that we adhere to best practices in data protection.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Third-Party Service Providers: We may share your data with trusted service providers who help us deliver our services (e.g., payment processors, educational institutions, visa agents). These providers are bound by confidentiality agreements to protect your information.
- Legal Requirements: We may disclose your personal information when required to do so by law, in response to legal processes, or to protect the rights, property, or safety of VIS Learning, our clients, or others.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal information, subject to any legal obligations or service retention requirements.
- Opting Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us understand your preferences, track usage patterns, and provide you with a personalized browsing experience.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated policy on our website. The updated policy will take effect as soon as it is published.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
- Name : Anirudh Chawla
- Email: anirudh@vislearning.com
- Phone: +61 405 673 919